Bakery Computing

Serving the Food Industries computer needs for 30 years

Support

Bakery Computing recognises the unique requirements of both the Food Manufacturing and Baking Industries. We realise that in these time-critical trades, delivering the cake after the event is simply not acceptable.

That is why we provide unrivalled support services to all our clients. Our support team not only possess a comprehensive and thorough understanding of our software and hardware systems, but boast a diverse knowledge of other platforms. Coupled with some 24 years knowledge of the industries involved, puts us in a unique position to offer you the very best advice and support available.

Bakery Computing’s methods for ensuring your business runs smoothly are diverse and effective. Our support team are able to connect to all of our clients systems to monitor in real-time, as well as to advise on correct implementation of Bakery Computing Software.

Every call, no matter how small, is logged in a fully-featured database system that allows us to track and quantify support calls and customer satisfaction in line with our quality standards. This also provides a reference for our support team to use in addressing common and not-so-common queries to ensure calls are dealt with in a quick and efficient manner.

Support is also provided through on-site visits and consultation to advise the best way to utilize Bakery Computing Software and ensure your hardware is configured and running at its best.

Of course, no amount of technical resources can replace the experience of human beings, so in addition to the methods outlined above, the understanding and know-how of all our staff is always at your disposal.

All this ensures that no matter what the query or issue, we can and will deliver a solution quickly and successfully, leaving you to run your business.

Knowledge Base

Support registered customers can make use of the extensive Bakery Computing Knowledge Base. Here you are able to obtain information on our software 24/7. The Knowledge Base has been designed for use on the Internet and makes full use of hyper-links between documents where extra details or information may be found.

Response

Normal support query calls will be cleared and closed within the hour, (this does not mean that requests for changes to software or reports can be handled at this speed).

The task of the support team is to keep your normal day to day business running, although they will try to answer any question, they cannot provide education and training. Training & Education can be arranged by contacting the installation team – sue@bakery.co.uk

Out of Hours

We appreciate the needs of the baking and food industries today. We know that many business run 24hrs a day, 7 days a week.

Our normal office hours are 09.00 - 17.30, and Support can be reached during these times on 0845 4742095. Extended support is provided as follows via our Out of Hours phone on 07801 381289 :-

  • Weekday Evenings 17:30-20:00
  • Saturdays 9:00-13:00(Free of Charge)
  • Sundays 10:00-13:00
  • Bank Holidays 10:00-13:00

Support personnel may be able to provide on-line support during these times but this cannot be guaranteed. Out of Hours support is charged on an “as used” basis.


Page Tools